Can I make a field Mandatory?
No, currently there is no option to turn a field as Mandatory. Option will be provided soon.
Related Articles
Is it possible to show the field but dis-able edit access for that field
No, currently it is not possible. You can make the field either visible or in-visible. To hide/show fields, Goto Setup >Admin Settings > Field level security >select profile & module to hide/show fields For More refer Field Level Security.
Can I make all solutions in a Topic as private?
Yes, you can make a particular Topic as private which is not visible under customer portal. Goto Solutions tab > right click on Topic and select the option Make all solutions private. For more refer Create Topics.
Can I add more options to Request Status Field?
Yes, you can add more options to Request Status field. Goto Setup >Request Settings >Field list >edit Status field--->add more options and Save.
Is it mandatory to have a department?
No, not necessary. Zoho Support creates a default Department as General. You can setup Mail Server settings for the default Department or create your own Department. Refer the below links for more: Mail Server Settings Department
How to mass update a field in a selected set of requests?
Mass update helps you update a particular field in a selected set of requests. To carry out a mass update select the requests you intend to update in the requests list view which would highlight the Update option. Select the field you intend to ...