How can I delete a Request?

How can I delete a Request?

You can delete requests from either the Requests Home Page or Request detail page. Also, it is possible to delete two or more requests simultaneously.

To delete a request from 

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    • Can I delete all requests in a single click?

      Certainly. You can mass delete Requests in Zoho Support. You can delete a maximum of 50 requests in a single click. To carry out this action, Goto to Request module in support portal. Set the records per page view to show 50 Requests. Check select ...

    • I deleted a request by accident. How can I restore it?

      If a request is subjected to deletion, you can always retrieve it by accessing Recycle Bin in Zoho Support. To access Recycle Bin Goto Setup > Admin Settings > Recycle Bin. In the Recycle Bin page, you can find a list of deleted items mentioning the ...

    • Can I create Pre-defined Request Templates?

      Yes, you can create pre-defined Request Templates with pre-defined set of values in the Request form fields. Customers or Support Agents can quickly select the Request Template for further action. To add new Request Template, Goto Setup >Templates ...

    • Can I view the history of a request?

      Yes, you can view the history of a request in Zoho Support. You can learn how a request has been handled or the activities carried out from addition to closure of a request. To view the history of a request, do the following: Open any request from ...

    • Can I add more options to Request Status Field?

      Yes, you can add more options to Request Status field. Goto Setup >Request Settings >Field list >edit Status field--->add more options and Save.