How can I enter the time spent on a request and the cost of support rep who worked on it?

How can I enter the time spent on a request and the cost of support rep who worked on it?

In Zoho Support, you can enter the time spent by a support representative on a request and the cost per hour to calculate the wage to be paid to support reps. The instructions listed below would help you with this. 
  1. Open a Request from the Request Home page.

    • Related Articles

    • Can I create multiple tasks for a request and assign them to different support reps?

      Yes, you can create tasks to complete specific requests related to requests. You can also create multiple tasks and assign it to various support rep so that they can work on different issues of a request simultaneously, considerably reducing the ...

    • How is Time Entry useful?

      Using time entry you can calculate the amount to be charged for the customers for the time spent with the support team. In other words, you can calculate the wage for your support agent. For more help, please click here.

    • How can I delete a Support Rep in Zoho Support?

      In Zoho Support you cannot delete a Support Rep from the system. However you can Deactivate a Support Rep. Follow the steps mentioned below to Deactivate a Support. Log into the Zoho Support with System Administrator's permission. Click Setup > Admin ...

    • Can a support rep be associated with multiple portals?

      Yes, a support rep can be associated with multiple portals. When support reps log in into Zoho Support they can find a list of portals they are associated with. They can choose between the portals to work in Zoho Support.

    • What are the modes available to add a new Request?

      A new request can be added in 5 unique modes. 1. Manual Addition: When your customer lodges an issue over phone, the support rep tending to the customer can manually add a request by filling the Add-Request form.. 2. Via E-mail : Your customers can ...