You can edit both the pre-defined and the custom widgets. The only exception being the URL value of the pre-defined widgets, which cannot be edited. To edit a widget: Rollover your mouse on a widget to highlight the edit option. Click Edit. In the ...
As of now, you're not allowed to change the color or the theme of the Customer Support Portal. However we are currently working on this feature which would enable you to change the CSS of the Customer Portal page.
No, it is not possible to restrict a particular Departments for selected Customer Portal users. Once a Department is made "Public", all Customer Portal users can access that particular Department.
No, currently it is not possible for a Portal User to view Requests related to other customers. However, a portal user can add requests and track his/her request status in customer portal. For more refer Portal User Action
When the portal access is set to "Only Registered Customers", The customer portal URL redirects the customer to the Zoho Support login page. The entire portal is accessible only if the customer registers and logs into the account. The customer once ...