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Can I associate a Workfllow Alert or Task or an Assignment value to multiple Workflow Rules ?
Yes, you can associate a Workflow Alert or Workflow Task or Workflow Assignment Value to multiple Workflow Rules.
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What is Workflow ?
Workflow helps you automate your support process. With workflow, you can assign tickets based on set criteria, set due dates based on priority, create task, send notifications & update fields. Repeated work which are carried out manually can be ...
Can I have a Workflow Rule without Alerts, Tasks & Assignment Values ?
Yes. You can have a workflow rule without Alerts, Tasks and Assignment Values, but remember that no action will be performed when the workflow is executed. So it is important to associate a Workflow Alert or Task or Assignment Value for each Workflow ...
Can I create multiple tasks for a request and assign them to different support reps?
Yes, you can create tasks to complete specific requests related to requests. You can also create multiple tasks and assign it to various support rep so that they can work on different issues of a request simultaneously, considerably reducing the ...